Managed IT Support
Managed Helpdesk with industry leading SLA
We provide our clients with a fully managed IT support helpdesk with an industry-leading service level agreement (SLA). Our SLA comes with a comprehensive and proactive technical support service which takes complete responsibility for your IT needs and response times range from 15 Minutes to 1 hour depending on the issue
Our SLA provides you with access to a team of skilled IT professionals who provide round-the-clock assistance, addressing a wide range of issues and inquiries related to hardware, software, networks, and user support. Our managed helpdesk not only offers reactive support but also implements proactive monitoring, preventative maintenance, system updates, and security measures to minimise downtime, maximise productivity, and safeguard against potential threats.
Benefits & Features
System Health Monitoring & End user Support
VBT’s managed helpdesk can offer round-the-clock support, ensuring that your customers or employees have access to assistance at any time, including weekends and holidays. This improves customer satisfaction and minimise downtime for critical IT issues.
Scalability
Our Managed helpdesk services allow our clients to scale up or down based on your business’s needs. Whether you’re experiencing growth or seasonal fluctuations, outsourcing allows you to adjust support resources accordingly.
Cost-Efficiency
Our outsourcing helpdesk services are more cost-effective than maintaining an in-house support team. Clients reduce overhead costs associated with hiring, training, and retaining staff.
Expertise and Specialisation
VBT’s managed helpdesk provide our clients with access to a team of experienced professionals with expertise in various IT domains. We handle a wide range of technical issues efficiently, providing a higher level of expertise than an in-house team may offer.
Advanced Tools and Technology
VBT invests in advanced tools and technologies for ticket tracking, remote assistance, and issue resolution. This ensures that support processes are streamlined and efficient.
Focus on Core Business
By outsourcing helpdesk functions, your staff can focus on strategic initiatives and core business functions rather than being bogged down with routine support tasks. This leads to improved productivity and innovation within your organisation.
