Learn all you need to know about how VBT IT Solutions collect, use and protect your personal data.
At VBT IT Solutions, we take the protection of your data seriously. We want you to feel confident that we are keeping your data secure, and that we handle and process it in accordance with the Irish Data Protection Acts 1988 to 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679).
This privacy policy (“Privacy Policy”) applies to the personal data we collect, how we collect it, what we use your data for and how we safeguard it .
While we may make changes to this Privacy Policy from time-to-time, we will publish any updated version of this Privacy Policy on our website, and we will take steps to inform you in advance of any material change that may affect the services that you have subscribed to.
In our data protection policy, we explain what personal data we collect, how we collect it, what we use your data for and how we safeguard it.
Your Data
What data do we collect?
We want to give our customers the best possible experience. To do so, we need to collect personal data for certain processes, such as providing our services to you, or facilitating your enquiries about our services.
The data we collect may include:
- Personal information such as name, address, email address, IP address and other contact details. This data is used to provide eir evo services to our customers.
- We also collect business IP addresses of visitors to our website, via a third party, to understand their use of our website and the web pages they have visited.
- When you contact us through webchat (transcripts) or any feedback you’ve given us through our website or apps including customer support. This may be used for training and operational compliance.
- Location data to establish a connection between the our network and your device.
- Device information such as the IP address of your device, your device model and its settings and network information.
- Cookies on the VBT IT Solutions website help us provide you a tailored experience. Please refer to the Cookie Policy for more information on what cookies we use and how we use them.
- Your marketing preferences that you provide when you sign up for our services.
- The type of service you have including your contract type and all information to do with your payments. We may collect bank details for payment processing.
- Internet Data: Date, time and length of your internet browsing and your approximate location at the time you are browsing. VBT IT Solutions does not retain records of your web browsing. We do not keep records of what content you look at online.
- Data that we receive from third parties where you have given them permission to share your data with us.
How do we use the data we collect?
Primarily we use the data we collect to provide you with a service and to ensure the service we are providing meets your specific needs and is efficient.
Here are some other ways in which we use this data:
- To help us deliver and refine our services.
- To make sure we are only sending you communications about services that you’ve shown an interest in.
- To ensure you enjoy a good end-to-end customer experience with us, from managing services to sending invoices and answering your queries.
- To keep you updated on any changes to your services and to advise you on how you can get the best out of our services.
- To enhance our customer support by analysing your interactions with us.
- We will process your data to help us present appropriate offers to you in the form of relevant personalised communications based on your interests and characteristics in line with your expressed marketing permissions.
- To ensure our service and network is secure and to detect or prevent fraud or crime. To prevent fraud and carry out due diligence where necessary including credit worthiness or fraud checks.
- So that we can investigate, prevent or take action regarding illegal activities and violations of our Terms of Service and/or applicable law.
- To meet our legal and regulatory obligations.
- In many cases we aggregate and/or anonymise your personal information so that it no longer identifies you. We use this data so that we can better understand our customers and how they use our services so that we can improve our services and provide a better customer experience or to create new services.
How long do we keep your personal data?
This depends on the type of data and how we use it. When we make a decision on what data to keep, we consider the information we need to best provide you with our services, to help us manage your relationship with us, and to make sure we can meet certain statutory obligations.
The ways we collect data.
- We typically gather personal data when you enquire about our services or sign to VBT IT Solutions services.
- When you contact us through our websites or by email or phone, or any feedback you’ve given us through our website or apps including customer support. This may be also used for training and operational compliance.
- When you provide us with information about you to access whitepapers, market research or consumer forums.
How do we secure your data?
At VBT IT Solutions, securing your personal data is extremely important to us, which is why we take appropriate measures to protect your data. We use a range of security technologies and processes and actively monitor emerging cyber threats on a 24x7x365 basis. We also employ a range of organisational measures to ensure the minimum amount of personal data is processed for the purpose of delivering services.
Controlling your Data
How can you take control of your personal data?
You have control over your personal data. If you don’t want us to send you relevant offers or marketing information you can opt out at any time.
Here are the quick and simple ways you can opt out:
You may request to unsubscribe from marketing emails at any time by clicking the ‘Unsubscribe’ action within the email or informing us at marketing@vbt.ie
What rights do you have regarding the personal data we process belonging to you?
You have the right to request that we:
- Provide access to any personal information we hold about you.
- Update any of your personal information which is out of date or incorrect.
- Delete any personal information which we are holding about you.
- Restrict the way that we process your personal information.
- Prevent the processing of your personal information for direct marketing purposes.
- Provide your personal information to you in a format you can present to a third-party provider of services.
- Provide you with a copy of any personal information which we hold about you.
- Consider any valid objections which you have to our use of your personal information.
- We will consider all such requests and provide our response within a reasonable period and in any event within the time period required by applicable law. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
What communications will we always send you?
We make it easy for you to opt-out of marketing information and offers. However, we want to make sure you are kept up to date on all information relevant to your account. That’s why you cannot opt out of receiving messages related to billing, usage or general service messages such as updates or enhancements that are applicable to your service directly.
How can I access my data?
If you want to get a copy of your personal data that we hold, simply email your request to: marketing@vbt.ie Or by post to:
VBT IT Solutions,
Unit A, Glencormack Business Park,
Kilmacanogue,
Co. Wicklow A98 N5KO
What about third parties?
Who do you share my data with and why?
To run our business, we use third-party service providers. Your data will only ever be shared with third parties that we trust explicitly. Third parties may be appointed by VBT IT Solutions as data processors and authorised to use your personal data to provide relevant services, based on our instruction under Data Processing Agreements. Third parties do not have any right to share your information.
- The third parties with whom your personal data may be shared includes:
- Payment processors and software providers.
- IT support services providers.
- If you have opted in for marketing or have requested to be marketed by third parties under our service.
- Delivery and logistics companies.
- If we feel your personal safety is at risk.
- If we are required by any relevant public authority, regulator or law enforcement agency.
- If there is a change of ultimate ownership of the Company. In this case we would require the new owners to keep your data confidential.
- Where a customer has made a complaint and we need to investigate it.
- We may pass on your data to third parties (including, without limitation, debt collection agencies or other debt-recovery organisations) if you fail to meet your contractual obligations.
VBT IT Solutions is the trading name of Vision 2000 Limited (company number 251777)
Head Office: Unit A, Glencormack Business Park, Kilmacanogue, Co. Wicklow A98 N5KO.
This Privacy Policy was updated October 2023.